|
Customer Support Portal Transition |
|
The new RG Nets customer support portal requires network operators to setup assign designated support contacts with usernames and passwords to access the support portal. This process enables RG Nets to deliver superior customer service by allowing operators covered by support and maintenance agreements use our support portal web application. Some of the highlights of the RG Nets support portal include the capability to see every ticket that the operator's organization has ever submitted along with tracking every single response made by RG Nets staff. Tickets can have attachments so that operators can submit critical screenshots, network diagrams as well as photographs of their physical configuration. RG Nets believes that that this new portal mechanism will be a critical part of offering high quality of service and support. RG Nets staff have been contacting existing LokBox appliance network operators to transition them to our new support portal mechanism. If you have not been contacted and you require support, please email us at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
and we will contact you to setup your support portal credentials as soon as possible. |
|
|
Support Programs for LokBox Appliances |
|
RG Nets, Inc. is offering support services for network operators who have deployed LokBox appliances. By entering a service agreement with RG Nets, Inc. you will receive hotline support, appliance repair as well as discounted pricing to upgrade your LokBox to rXg when it ships.  Check the services section of our website for details. |
|
|
RG Nets is committed to redefining how revenue generating networks are implemented. Traditional revenue generating networks such as the plain old telephone service network require enormous amounts of capital to deploy and incur tremendous ongoing operating costs. RG Nets develops and markets automated instrumentation, control and management solutions for contemporary IP based revenue generating networks. RG Nets solutions allow operators of contemporary networks to deploy and operate at a fraction of usual cost while generating more revenue through premium services and an integrated advertising strategy.
|
|
|